As the Business Manager, it's important to be able to identify different personalities so that you can react and respond to them in ways that maximize your ability to get each project done efficiently and effectively.
Of course, there are far too many personalities to write about here. We can fit, however, three broad-spectrum personality types to consider and prepare suitable reactions.
The control freak. An over-eager, opinionated, and often condescending personality type, that may not be intentionally difficult, but tends to be insecure, and so they can over-compensate by talking down to others. They often need the final word in meetings, and can become irritated if they feel they're not being paid attention to in such situations. They like to take control of teams and delegate responsibilities even if you or someone else has been appointed team leader. The best way to handle this personality type is to give them the recognition needed but without feeding into their delusions of power. They are great employees, often work horses, and at times will need someone to slow them down. However, they can overpower others who also have important ideas.
The knowledge junkie. Knowledge is power, and for this office type, it's their mantra. The tricky thing with this personality type is, often they won't share what they know with others in their department, or those on their team. They fear that giving up important information they've acquired will open doors for others to rise above them. The key to working with this type of person is to ask questions when you feel they're withholding important information needed to complete your job. After each question, follow with a statement that clearly explains why it's necessary they share with you, how it will benefit the school as a whole. You'll need to work with this person to build trust. However, you, too, have a job to complete and deadlines to meet. If this person is prohibiting you from completing your job, then you will need to seek advice from a superior.
The office cheerleader. Having excited people in your office is great for morale. They're always cheering on the next challenge with positive charisma. The downside to this personality type—their enthusiasm can get in the way of their better judgment. Too much enthusiasm can turn any project into a mockery. In business, you don't want the heart to rule the mind, and this type can get carried away with their passion for their career, a project, or an idea, without thinking the entire situation through. These types are the easiest to control, though. By laying ground rules, outlining meetings and projects, and properly steering conversations along your agenda, office cheerleaders will not have the ability to steer off in one direction full-steam-ahead.
If you're interested in learning more about your personality type click here. You might even want to pass this link around your office for fun. Everyone likes to learn about themselves!
